Seldom, if any patron receives a defective / non functioning thin client terminal from the factory / warehouse / partner as their new purchase, then RDP will swap the defective terminal with brand new device from the respective warehouse / partners with new inventory in ADVANCE (before patron sending the defective terminal back to partner / RDP).
Based on the circumstances*, RDP will swap the defective terminals (piece to piece) in ADVANCE (meaning before sending back the defective terminal to RDP’s RMA Dept / Partner), Only if the purchase date is less than 90 days.
1 years RTB (Return to Bench) warranty is applicable to all RDP Thin Client from the date of purchase (invoice date). RDP has a stunning track record (more than 97% of tickets) in shipping back defective terminals with respective working condition terminals on the same day it received to the various RMA centers across India.
Register your ‘Support Request’ with the Support Dept, you can reach Support dept from 10AM to 6PM monday to saturday ( except national holidays ) on 040 - 4816 1111 (Toll Free), 95 33 11 11 11 / 95 33 31 11 11, alternatively you can write an email to firstname.lastname@example.org for registering your Support Request.
In less than 4-8 hours, you’ll get a call back from our support dept., after the problem analyzing & basic troubleshooting if RDP learns that there is a defect in the hardware terminal, then RDP will provide RMA Authorization code & other details of RMA cell in RDP, based on that you can send the defective unit to respective RMA Location.
Once the Defective Unit Receives by RMA Cell, will initiate an immediate internal process of checking / repairing / replacing and ensures that the same day will be shipped back to the respective customer.
Customer will get a happy call from RMA Cell, to confirm the replaced unit is reached / installed / working fine confirmation then they’ll close the ticket..